Makena Golf and Beach Club
  • Kihei, HI, USA
  • Full Time

Key Relationships

Reports to:                      Residential Services Manager

Direct reports:                 TBD

Other key relationships:  Across Departments

FLSA:                               Exempt

About Makena

Makena Golf & Beach Club boasts breathtaking ocean views, stunning mountain landscapes and immaculate crescent-shaped sandy beaches on Maui one of the most popular island destinations in the world. Discovery Land Company's vision for Makena Golf & Beach Club is guided by the desire to create a community that balances what has come before and new innovations to create a cohesive community. Makena Golf & Beach Club is an exquisite private golf and beach community with over a mile of pristine coastline and acres of ocean-view land that extends from the Pacific Ocean to the mountain on Maui's south shore. Makena will feature Discovery Land Company's unparalleled amenities, acclaimed member services and celebrates Outdoor Pursuits programs to create family memories and experiences like no other in the world.

Goals and Objectives

Based at our Makena Golf and Beach Club, the primary responsibilities of the Residential Services Representative include but are not limited to:


  • Provide exceptional service and communication at all times with members/guests, and team members.
  • Inspect all work to ensure the highest quality of service.
  • Stock and inspect properties prior to members/guest arrivals.
  • Secure properties upon members/guests departure.
  • Meet members/guests upon arrival and departure, assist with luggage and/or grocery deliveries.
  • Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
  • Report any emergency needs to the Residential Services Manager.
  • Manage delivery of packages to members' homes as needed.
  • Execute member requests promptly and with professional demeanor.
  • Perform general maintenance tasks as applicable.
  • Assist with coordinating and preparing rental unit usage.
  • Assist with scheduling vendors.
  • Maintain owner's binders inclusive of all appliance/amenity offerings within each home, to include owner's guides and assistance with operating.
  • Coordinate with or assist other departments as needed.
  • Other duties as assigned.


  • Demonstrates respect for and appreciation of Hawaiian values, history and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
  • Prior experience and proven success in a leadership role in luxury property management, concierge and/or member services.
  • Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members
  • Knowledge of and ability to operate computer and communication platforms (i.e. Jonas, Club Essentials, Alice)
  • Ability to work in a team environment
  • Ability to stay calm and focused during the busiest of times
  • Ability to work a flexible schedule, including evenings, weekends, and holiday and a shift greater than eight (8) hours in length
  • Ability to read, write, speak and understand English; additional languages preferred
  • Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling

This job description may not comprise all duties, responsibilities or skills that may be required to be performed. Management has the right to change or delete information from the job description at any time without notice. The company is responsible to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.



Makena Golf and Beach Club
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