Makena Golf and Beach Club
  • Kihei, HI, USA
  • Seasonal

Key Relationships

Reports to:                              Director of Outdoor Pursuits

Direct reports:                         N/A

Other key relationships:          Across departments, Across levels

 

Goals and Objectives

To provide exceptional experiences and memories all while ensuring utmost safety for members, guests, and prospects during their visits.

 

Responsibilities

  • Assist with daily set-up and breakdown of daily beach activities.
  • Greet and acknowledge guests upon arrival at the beach.
  • Ensure safety of members, guests, prospects and team members during all activities. Provide safety information about beach area and ocean.
  • Daily report of activities experienced, daily inventory reports of all amenity equipment, including maintenance logs.
  • Provide exceptional service and communication at all times with members and guests, including delivery of food items, iced water and towels.
  • Provide members and guests with knowledge of Maui and its history.
  • Expert knowledge of all equipment related to recreational activities and amenities and ability to demonstrate or train members on safe and effective usage.
  • Offer use of equipment for the beach which includes snorkels, stand up paddles, etc.
  • Escort members on hiking, surfing, canoe paddling and kayak excursions.
  • Create and innovate amenities and experiences offered to share with Director of Outdoor Pursuits for execution.
  • Maintain a clean and safe beach area for members, guests and team members.
  • Maintain up to date inventory of department equipment as well as loss prevention efforts.
  • Maintain requirements to have an effective AED, First Aid, and CPR program.
  • Coordinate with or assist other departments as needed.
  • Other duties as assigned.

 

Competencies for Success in the Role

  • Demonstrates respect for and appreciation of Hawaiian values, history and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
  • Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
  • Expert knowledge of indoor and outdoor recreational activities and sports/fitness programs.
  • CPR, AED and First Aid Certification required.
  • One year of guest service experience preferred.
  • Ability to work in a team environment.
  • Ability to stay calm and focused during the busiest of times.
  • Ability to work a flexible schedule, including evenings, weekends, and holiday and a shift greater than eight (8) hours in length.
  • Ability to read, write, speak and understand English; additional languages preferred.
  • Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, running, moving for periods of greater than eight (8) hours, heavy lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling sometimes in excess of fifty (50) pounds.

 

Makena Golf and Beach Club
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