Key Relationships

Reports to: Director of Outdoor Pursuits

Direct reports: N/A

Other key relationships: Across departments, Across levels

Goals and Objectives

To provide exceptional experiences and memories all while ensuring utmost safety for members, guests, and prospects during their visits.

Responsibilities

Greet and acknowledge guests upon arrival at the beach.
Set up beach club.
Provide service to members and guests at the beach including providing towels, ice water and snack items.
Provide members and guests with information about the Club and Maui. Assist with questions or requests.
Provide safety information for the beach area. Reports all incidents/accidents to Security.
Offer snorkels, standup paddles and other OP equipment to members and guests.
Transport members and guests to and from the club as needed, using golf carts.
Following safety procedures of golf cart driving
Interacting in a personable, friendly manner with members and guests
Assisting with carrying items to and from beach for members
Ensuring golf cart is clean and battery charged
Ensure that non-guests are not using the OP equipment.
Maintain clean and orderly beach area including cleaning of furniture, equipment and cabanas.
Prepare beach area for members and guest's arrival as scheduled. Closes beach area as scheduled.
Minimize loss of towels.
Report to work on time and as scheduled.
Follow safe work practices, including the correct lifting techniques and use of equipment.
Comply with all Company policy and procedures.
Complete other duties and tasks as assigned by management.

Competencies for Success in the Role

Demonstrates respect for and appreciation of Hawaiian values, history and culture, understanding its implication in one's work, in fostering meaningful relationships, and in embracing the community served.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Expert knowledge of indoor and outdoor recreational activities and sports/fitness programs.
One year of guest service experience preferred.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to work a flexible schedule, including evenings, weekends, and holiday and a shift greater than eight (8) hours in length.
Ability to read, write, speak and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, running, moving for periods of greater than eight (8) hours, heavy lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling sometimes in excess of fifty (50) pounds.